Back To Top
Sorry, your browser is not supported

Spin Galaxy: Out-of-this-World Online Casino Games, Right Here on Earth

Sign Up 1st Deposit – Match Bonus up to $200 • 2nd/3rd Deposit – Match Bonus up to $400 • New customers only • Min deposit $10 • 70x wagering • Terms apply
planet 1 planet 1-2
planet 2-2 planet 2
planet 3
planet 4 planet 4-2
planet 5 planet 5-2
planet 6 planet 6-2 planet 6-3
planet 7 planet 7-2
planet 8 planet 8-2
planet 9-2 planet 9
planet 10 planet 10-2
planet 11
planet 12
planet 13 planet 13-2
planet 14 planet 14-2
Cloud 4
Cloud 3
Cloud 2
Cloud 1

Spin Galaxy FAQs

You’ve landed on the Spin Galaxy FAQ page, which probably means you have some questions in need of answers. Below you’ll find our most commonly asked questions with answers for all of them. If there are any questions you have that aren’t answered below then don’t hesitate to reach out to our 24/hour support staff.

How Do I Start an Account?

Creating an account at Spin Galaxy is a simple 3 registration process that takes only a few minutes to set up.

To create an account begin by selecting Register, then choose a Username and Password, and fill in your personal details. Select your preferred language and currency, and enter your mobile number.

Do I Need to Download Software to Play?

No, you can simply play from within your browser. However, you may visit the Spin Galaxy Android APK page if you would like to find out more about this.

How Do I Log Into Spin Galaxy?

Begin by connecting your PC, smartphone, or tablet to the Internet, visiting the Spin Galaxy site and starting the software up with Flash. Click Login, then enter your account details into the dialogue box. Once it logs in, you’ll be ready to start playing your favourite casino games.

What If I Can’t Remember My Account Info?

If you forget your username or password then proceed to the login screen and click on the Forgotten Password/Username link. Enter the email address registered with your Spin Galaxy account. You will be sent an email with details on how to access your account.

cloud 4
cloud 3
cloud 2
cloud 1

How Do I Get Spin Galaxy Credits?

Spin Galaxy credits can be acquired by funding your account via credit card/debit card, a bank transfer, or eWallet. All transactions are 100% safe and easy. Navigate to your account’s Banking page, select your preferred method, and follow the instructions. Reach out to our support team on the Contact Us page if you have any questions about this process.

Spin Galaxy makes use of strict security rules to keep your information secure. Your account number and password information is protected by 128-bit Secure Socket Layer digital encryption.

Can Only I Use My Personal Credit Card?

Yes. You will only be able to fund your Spin Galaxy account using a credit card that is registered in your own name. This is because of the strict security protocols we use to keep you safe online.

What Do I Do If My Credit Card Is Rejected?

Your credit card payment may be blocked if your bank does not allow online casino gaming transactions. A rejected payment may also be a result of having reached your spending limit. If your bank is blocking the transaction, or you are not able to increase your limit, then we have made other payment options available to you. For more information, our 24/7 support agents can provide this at any time, via email or chat.

Are There Any Withdrawal Requirements?

Winnings from a sign-up bonus can only be withdrawn once you have met the wagering requirements outlined in our Terms & Conditions. We will also need to perform a Know Your Customer (KYC) check in order to make sure that it’s actually you requesting the money. You will be asked simple questions about your age and identity. Failure to pass the KYC check will require you to submit certain documents to confirm your identity.

cloud 4
cloud 3
cloud 2
cloud 1

Is Spin Galaxy Licensed and Regulated?

Yes! Spin Galaxy is licensed with the Kahnawake Gaming Commission. Look under the About Us tab on the Spin Galaxy website to see all the relevant information. There you will also find our payout ratio percentage, information about our security measures, and details on the Banking methods available for your region and currency.

How Old Do I Have to Be to Play At Spin Galaxy?

All players must be at least 18-years old, the legal age required to gamble in their personal jurisdiction, or whichever is greater.

What are Spin Galaxy’s Wagering Requirements?

Spin Galaxy is proud to extend bonuses, credits, and more to our customers. These can be used to place real money bets and receive potential wins. However, players must first meet the Terms & Conditions outlined in the Welcome Bonus Terms and Promotions Bonus Terms pages.

After receiving a bonus your account balance will be updated with a Bonus and Cash amount. The Bonus amount is restricted until all the requirements outlined in the Wagering Requirements section of the Terms & Conditions have been met. These conditions outline how many bets must be placed, as well as the total amount, before this money is accessible. These amounts will vary depending on the bonus offer, and the actual outcome of the stake has no effect on your bet-total.

Your Bonus amount will immediately be transferred to your Cash account once all the requirements have been met. You may be able to withdraw this money, but you’ll need to check the details of the Terms & Conditions of each of promotion to make sure.

Must I Wait For Withdrawals To Process?

Whenever you request to withdraw your winnings, your money is held for just 24 hours before the Payments team begins to process it. After this period, the process will begin and your money will be delivered to you by the same method used to deposit it. If for some reason we are not able to use the same method, then your Preferred Method of Payment will instead be used. You will receive an email alerting you about the status of your withdrawal.

Once your money is paid out it may take some time to clear before it shows up in your account. This time varies depending on the payment method used. Generally, eWallets take 24 and 48 hours, credit or debit cards within 1 to 5 business days, and a bank account should receive your money within 1 to 2 business days.

 

cloud 4
cloud 3
cloud 2
cloud 1

Does Spin Galaxy Have Promotions?

Yes, we do! Spin Galaxy’s Welcome Bonus consists of a 100% Match Bonus up to 400 on your first deposit, a 100% Match Bonus up to 300 on your second deposit, and a 100% Match Bonus up to 300 on your third. To get access to this deal you need only sign up and make a deposit.

Spin Galaxy also offers recurring promotions for all players. This include offers with 3X the Loyalty points generally received on selected game titles on the Spin Rewards Loyalty Programme. There is also a Game of the Week mechanic that highlights which game title offers something extra whenever a player logs in to play.

Our tiered loyalty programme provides access to extra rewards in return for making bets at Spin Galaxy. Check the Rewards page on the site to see the various requirements for each level. Each level provides different rewards as players rise through each loyalty tier.

Are Spin Galaxy Games 100% Fair?

Spin Galaxy guarantees that every play on our site has a totally fair outcome thanks to the Random Number Generators.

cloud 4
cloud 3
cloud 2
cloud 1

What Do I Do If My Game Is Not Working Properly?

We pride ourselves on our customer service at Spin Galaxy. If you experience any issues big or small with any of the games on our site then please reach out to support immediately. Our support staff are more than happy to help and will work competently and quickly to try resolve your issue. Our support staff are contactable 24/7 via live chat or email under the Contact Us tab.

I Have A Question That Isn’t Listed?

If our FAQ page doesn’t answer your question then you can reach out to our support staff through one of our portals. Look under the Contact Us tab on the site and you’ll be able to contact us either via email or live chat. Live chat allows you to speak directly to a customer service representative. It’s the simplest way to get your query settled and get you back to enjoying your gaming time with Spin Galaxy.

cloud 4
cloud 3
cloud 2
cloud 1