Spin Galaxy FAQs

You’ve landed on the Spin Galaxy FAQ page, which probably means you have some questions in need of answers. Below you’ll find our most commonly asked questions with answers for all of them. If there are any questions you have that aren’t answered below then don’t hesitate to reach out to our 24/hour support staff.

How Do I Start an Account?

Creating an account at Spin Galaxy is a simple 3 registration process that takes only a few minutes to set up.

To create an account begin by selecting Register, then choose a Username and Password, and fill in your personal details. Select your preferred language and currency, and enter your mobile number.

Do I Need to Download Software to Play?

No, you can simply play from within your browser. However, you may visit the Spin Galaxy Android APK page if you would like to find out more about this.

How Do I Log Into Spin Galaxy?

Begin by connecting your PC, smartphone, or tablet to the Internet, visiting the Spin Galaxy site and starting the software up with Flash. Click Login, then enter your account details into the dialogue box. Once it logs in, you’ll be ready to start playing your favourite casino games.

What If I Can’t Remember My Account Info?

If you forget your username or password then proceed to the login screen and click on the Forgotten Password/Username link. Enter the email address registered with your Spin Galaxy account. You will be sent an email with details on how to access your account.

Yes! Spin Galaxy is licensed with the Kahnawake Gaming Commission. Look under the About Us tab on the Spin Galaxy website to see all the relevant information. There you will also find our payout ratio percentage, information about our security measures, and details on the Banking methods available for your region and currency.

How Old Do I Have to Be to Play At Spin Galaxy?

All players must be at least 18-years old, the legal age required to gamble in their personal jurisdiction, or whichever is greater.

What are Spin Galaxy’s Wagering Requirements?

Spin Galaxy is proud to extend bonuses, credits, and more to our customers. These can be used to place real money bets and receive potential wins. However, players must first meet the Terms & Conditions outlined in the Welcome Bonus Terms and Promotions Bonus Terms pages.

After receiving a bonus your account balance will be updated with a Bonus and Cash amount. The Bonus amount is restricted until all the requirements outlined in the Wagering Requirements section of the Terms & Conditions have been met. These conditions outline how many bets must be placed, as well as the total amount, before this money is accessible. These amounts will vary depending on the bonus offer, and the actual outcome of the stake has no effect on your bet-total.

Your Bonus amount will immediately be transferred to your Cash account once all the requirements have been met. You may be able to withdraw this money, but you’ll need to check the details of the Terms & Conditions of each of promotion to make sure.

Must I Wait For Withdrawals To Process?

Whenever you request to withdraw your winnings, your money is held for just 24 hours before the Payments team begins to process it. After this period, the process will begin and your money will be delivered to you by the same method used to deposit it. If for some reason we are not able to use the same method, then your Preferred Method of Payment will instead be used. You will receive an email alerting you about the status of your withdrawal.

Once your money is paid out it may take some time to clear before it shows up in your account. This time varies depending on the payment method used. Generally, eWallets take 24 and 48 hours, credit or debit cards within 1 to 5 business days, and a bank account should receive your money within 1 to 2 business days.

We pride ourselves on our customer service at Spin Galaxy. If you experience any issues big or small with any of the games on our site then please reach out to support immediately. Our support staff are more than happy to help and will work competently and quickly to try resolve your issue. Our support staff are contactable 24/7 via live chat or email under the Contact Us tab.

I Have A Question That Isn’t Listed?

If our FAQ page doesn’t answer your question then you can reach out to our support staff through one of our portals. Look under the Contact Us tab on the site and you’ll be able to contact us either via email or live chat. Live chat allows you to speak directly to a customer service representative. It’s the simplest way to get your query settled and get you back to enjoying your gaming time with Spin Galaxy.