Spin Galaxy: Frequently Asked Questions
Check our Frequently Asked Questions (FAQ) section for answers to everything from Spin Galaxy registration to banking, bonuses and responsible gaming. If you don't find what you need below, please visit our contact us page. You can email or talk to an operator via live chat at our online casino.
GENERAL
What are the advantages of playing at an online casino like Spin Galaxy?
Some benefits of an online casino are that players can enjoy their favourite games from anywhere without travel. Instead, you can log in from any Internet-connected device and play your favourite online casino games. Plus, payment options for depositing and withdrawing funds at online casinos are conveniently more diverse than at land-based casinos.
MY ACCOUNT
For any account-related questions, please refer to the answers below.
How do I open a Spin Galaxy account?
Registering a Spin Galaxy Casino is quick and easy. Simply tap or click the SIGN UP button and then follow the on-screen steps provided. You'll need to fill in some basic contact information and choose an easy-to-remember username and password for your new Spin Galaxy account.
How do I log in?
1. Visit the Spin Galaxy website and tap or click the LOGIN button in the top right-hand corner of your screen.
2. Enter your username and password in the fields provided.
3. Tap or click LOGIN to access your Spin Galaxy account.
What if I forgot my username or password?
No sweat! Simply visit the Spin Galaxy site and click the “Forgot Username/Password” link that appears on the LOGIN page. Next, enter the email address you registered. We will contact you with information on how to reset your login details and access your account as soon as possible.
WAGERING REQUIREMENTS
For any wagering-related questions, please refer to the answers below.
What are wagering requirements and how do they work?
Wagering requirements refer to the amount you must bet in your account before a withdrawal can be requested. However, these restrictions only apply if you have a bonus balance in your Spin Galaxy account. Playing casino games such as slots online and table games contribute variable amounts towards meeting these wagering requirements and making a withdrawal.
DEPOSITS
For any deposit-related questions, please refer to the answers below.
How do I deposit at Spin Galaxy?
Visit the Spin Galaxy site and tap or click the BANKING tab. There are a number of safe and secure deposit options available such as credit cards, debit cards, bank transfers and eWallets. Select your preferred deposit method and follow the on-screen instructions to complete your transaction.
Are online casino transactions safe and secure?
Yes. There are multiple safety protocols in place at Spin Galaxy to keep both your personal information and finances secure. Like the world’s largest financial institutions, we use the latest 128-bit Secure Socket Layer encryption technology to keep your data safe at all times.
Can I use my phone to deposit on Spin Galaxy?
Yes. Our mobile casino offers all the same benefits as playing on desktop, including deposit methods, promotions, game categories and security features such as SSL encryption and responsible gaming tools.
Must I provide documentation to withdraw funds?
Correct. Spin Galaxy adheres to the highest possible standards of protection for our players by taking an active role in fraud detection and prevention. For this reason, you'll need to prove your identity to withdraw your winnings. These processes are standard in the iGaming industry and requesting verification documents is in no way meant to delay the withdrawal process.
The list of acceptable verification documents can include copies of your national identity, passport or driver’s license as well as proof of address documents like a utility bill. Once these verification documents have been received and successfully approved, withdrawals will be paid timeously!
BONUSES
For any bonus-related questions, please refer to the answers below.
What bonuses and offers are available at Spin Galaxy?
Spin Galaxy offers an out-of-this-world $1,000 welcome package on your first three deposits. Your first deposit is matched with a 100% bonus of up to $200. Then to make the deal even sweeter, you can opt for a 100% match of up to $400 on both your second and third deposits.
In addition to these introductory offers, many more promotions await players at Spin Galaxy as well as a multi-level loyalty program with a massive range of potential benefits.
RESPONSIBLE GAMING
For any responsible gaming-related questions, please refer to the answers below.
Is Spin Galaxy a licensed and regulated online casino?
Yes, our casino is fully licensed and regulated. Being certified by casino governing bodies, also means our operations are independently audited and held to the highest possible quality and safety standards for the protection of our players.
Does Spin Galaxy support responsible gaming?
Yes. Players have a variety of Responsible Gaming tools at their disposal should they be required, including self-imposed deposit limits, cooling-off periods and self-exclusion.
TECHNICAL SUPPORT
For any technical support-related questions, please refer to the answers below.
What do I do if my game isn't loading?
Technical difficulties while loading or playing a casino game could be due to poor Internet connectivity or it might have simply frozen. When this happens, it can help to log out of your Spin Galaxy account and then log back in again. The good news is that if a game stops in the middle of a session, our software should still award any winnings due to you.
How do I contact Spin Galaxy?
If you still haven’t found an answer to your question above, please use the Contact Us page to reach one of our helpful support agents at Spin Galaxy. We offer a variety of customer support channels to ensure your account-related queries are dealt with. Please feel free to email us, or use the live chat function. We'll make sure you get the assistance you need.