Frequently Asked Questions at Spin Galaxy
This Frequently Asked Questions (FAQ) section provides information about Spin Galaxy’s online casino. Whether you need information about registering a profile, choosing your banking preferences, the sign-up bonus and the importance of responsible gaming, you’ll find it here. If we don’t have the answers you are looking for below, we have customer support in the form of a live chat line and an email service.
Do I need to download an app to play Spin Galaxy?
Our casino games online can be accessed through a browser from an internet-connected device with no need to download any software or apps.
Why play at Spin Galaxy?
Spin Galaxy is available at any time of the day or night! All you need to play online pokies in New Zealand is a device with an internet connection. Our processes are simple and guided, from registration to withdrawing funds.
When is the best time to play online casinos?
Spin Galaxy is open for play 24 hours a day, making it convenient and fun to play at any time.
Can I play online games 24/7?
Yes, Spin Galaxy is open 24/7 so you can log on at any time to play or transact. We have to do maintenance to our site from time to time, but if you experience any issues during this time they can be resolved as soon as we are back online.
For questions related to your Spin Galaxy account, see the answers below.
How do I register a Spin Galaxy account?
Open the Spin Galaxy page in your browser and find the Sign-up button. Click on it and follow the guided prompts to complete your banking preferences and personal contact information. It is important to select a username and password that you will easily remember.
How do I log in again?
When you return to the Spin Galaxy page in your browser, the Login button is at the top right of the page. Fill in your login details and you’re in.
Is there a history of my account transactions?
You can have a look at your specific game transaction history by opening a game you have been playing and selecting the menu button. From there the transaction history will be at the top of the list.
Can I reset my login details?
If you have forgotten any of your details or need to reset them, click on the “Forgot Username/Password” on the Login page. Enter the required details associated with your account and get back to gaming at one of the most reputable online casinos. Spin Galaxy!
For questions related to deposits, see the answers below.
Are online casino transactions safe and secure?
If you want to know which online casinos are good, consider the measures they take to give you peace of mind. Spin Galaxy takes security so seriously that we use the latest SSL encryption to keep all payments and information safe while you are online.
How are deposits done?
When you register with Spin Galaxy, you can select your preferred deposit and payment methods. These can be changed at a later stage. For the sake of convenience, we have various options available including debit and credit cards, e-wallets, and bank transfers. When you are logged in, follow the prompts to complete your transaction.
Can I transact from my phone?
Yes, if you log in to our mobile casino from your phone, you will enjoy the same easy user experience as from a computer. The technology translates to all our platforms and the bonus features, safety technology and selection of games are the same.
Can I use a credit card that isn’t mine?
No, the person whose credit card it is will need to create a profile for themselves. Using someone else’s banking details is against our security policy and this is also how we keep your information safe.
Can I make a deposit with my credit card?
Certain banks do not allow deposits to be made to online gaming sites but we have various payment options once you have registered, including e-wallet and bank deposits.
For questions related to responsible gaming, see the answers below.
Is Spin Galaxy licenced and legal?
Yes, Spin Galaxy is a legal and licensed online casino and is held to the highest standards. This means Spin Galaxy is audited regularly for fair and equal play.
Does Spin Galaxy support responsible gaming?
Spin Galaxy supports responsible gaming and believes it should be an entertaining and safe experience. If players think they need assistance, we have a self-assessment test to find the right options. Gamers can also take a break, exclude themselves for six months, or place limits on their deposits.
What documents do I need to withdraw funds?
When you are requesting a withdrawal you will need to submit proof of identity in the form of a national identity document, passport, or driver’s license.
The next document you need is proof of address, this can be a household bill that has been sent to your home. This is standard in the casino gaming industry, and when your documents have been verified, your payment will be actioned.
How long does an online casino withdrawal take?
Payment is held for 24 hours once your documents have been verified as the team begins the process. Payment is generally made into the same account the deposit was made from unless you have made a different choice while signing up. You will receive an email regarding the status of your payment.
For questions related to bonuses, see the answers below.
What is the Spin Galaxy bonus offer?
New players at Spin Galaxy qualify for the fantastic $1,000 welcome package. Your first deposit will be matched by 100% up to $200, while the second and third deposits are matched by 100% up to $400 each. Please be sure to read the wagering terms and conditions to be sure you understand how the bonus can potentially result in a payment.
Does Spin Galaxy have a loyalty programme?
Spin Galaxy has a loyalty programme that kicks in once you start gaming and gathering points. The first level is Bronze, then Silver, Gold, Platinum, Diamond and the sought-after Privé. That is not all, there are also general daily, weekly and monthly promotions, level-based promotions and spot prizes.
For questions related to wagering requirements, see the answers below.
How do the Spin Galaxy wagering requirements work?
Spin Galaxy has fantastic benefits if you want to play at an online casino for real money, but to make use of all these advantages the Terms and Conditions in the Welcome Bonus Terms and Promotions Bonus Terms page need to be met. When you receive a bonus, your account balance is updated with a Cash amount and a Bonus amount, but the Bonus amount remains restricted until the wagering conditions have been met. This is related to how bets have been placed.
After receiving a bonus your account balance will be updated with a Bonus and Cash amount. The Bonus amount is restricted until all the requirements outlined in the Wagering Requirements section of the Terms & Conditions have been met. These conditions outline how many bets must be placed and what the value is. This will differ based on the bonus offer, but your Bonus amount will be moved to the Cash account if the requirements have been met and you can then request a withdrawal.
For questions related to technical support, see the answers below.
What do I do if my game isn’t loading?
An unstable internet connection may cause a game to freeze or lag and you may need to log out and log back in, and check your connection. If the game freezes, there is no need to worry, any winnings will be allocated to you when you are logged back in.
How can I contact Spin Galaxy?
If these Frequently Asked Questions don’t answer your questions, feel free to visit our website or contact our friendly support staff via live chat or email.