Spin Galaxy CA: Frequently Asked Questions
The Frequently Asked Questions (FAQ) section is here to provide information about our online casino in Canada, answering any questions you may have regarding the creation of a profile, registering your banking preferences, how bonuses work and tips for responsible gaming. If there is anything we do not address, you can send the support team an email or engage on our live chat.
GENERAL
Do I need to download special software to play at Spin Galaxy?
You can play casino games at Spin Galaxy through the website, so no need to download special software.
When is the best time to play online casinos?
Spin Galaxy is available to play online 24/7 so any time is a good time to play, thanks to Random Number Generator software that makes it fair at any time.
Why play at an online casino such as Spin Galaxy?
Online casinos are available for gaming and open at any time of the day, unlike land-based casinos. There is no need to make the time to travel, all you need is an internet connection and a device to access the browser, from where you can play your favourite casino slots. Making a deposit and withdrawing funds is simple, there are multiple options for you to choose from.
Are online casinos open 24/7?
Online casinos are open 24 hours a day and players can log in at any time. They do sometimes experience downtime for maintenance, but any issues you may come across can be almost immediately resolved.
Which online casino pays the best?
Spin Galaxy, like most quality online casinos, makes use of Random Number Generator technology that makes gaming fair, equal and fun. Meaning payouts are also fair.
MY ACCOUNT
To get information related to your account, read these questions and answers.
How can I open a Spin Galaxy account?
Go to Spin Galaxy in your browser and click on the Sign-up button. These easy-to-follow prompts will guide you to fill in the required contact information to get your account set up. Remember to choose a username and password that you will remember.
How can I log in when I return?
When you have your browser open, simply go to the Spin Galaxy website and look to the top right of the page to find the Login button. Click on this and fill in the required information before clicking Login.
What happens if I forget my login details?
All you need to do is to click on the “Forgot Username/Password” link on the Login page. You can then enter the email address associated with your account and we will contact you with information on how to reset the details on your profile so you can get back to playing at a top mobile casino in Canada.
WAGERING REQUIREMENTS
Wagering requirements are part of the Terms and Conditions. This is how they work.
Does Spin Galaxy have a wagering requirement and how does it work?
Wagering requirements are conditions relating to the bonuses that reflect in your Spin Galaxy account that have to be met before a withdrawal can be requested. The Terms and Conditions stipulate how many bets must be placed and to what value. When these have been met your Bonus amount can be transferred to your Cash account and you can continue playing at our online casino for real money.
DEPOSITS
For any questions about deposits, refer to the answers below.
Are transactions with online casinos safe and secure?
Yes. A reputable online casino makes use of 128-bit SSL security systems to keep your personal information and banking details safe. This is the same type of encryption technology used by banks and there are multiple layers to ensure continued safety and security. When you are considering which online casinos are good, start with Spin Galaxy.
How do I make a deposit at Spin Galaxy?
Spin Galaxy has a number of safe and secure options for you to make a deposit. The methods of payment include e-wallets, bank transfers, debit cards and credit cards. Once you are on the web page, click on the Banking tab and select your preferred method to make a deposit. Follow the handy prompts to finish your transaction and start gaming.
Can I make a Spin Galaxy deposit from my phone?
Yes. Gaming from a mobile device offers the same features and benefits as gaming from a desktop or laptop computer. The options for making deposits, the encryption technology, the tools for responsible gaming, the promotions offered, and the gaming selection are all the same.
Can I pay a deposit using someone else’s credit card?
No, this would be in breach of our security policy. These are the same protocols keeping your information safe. We would encourage the person with the credit card to create their own gaming account.
Why can’t I make a deposit with my own credit card?
Some banks do not allow clients to make use of their credit cards to make deposits into online casino accounts. This does not mean you can’t register and play. We have various payment methods for you to choose from, including popular eWallet options.
WITHDRAWALS
Do I need documentation to withdraw funds?
Yes. This is standard practice in the electronic gaming industry. Spin Galaxy takes safety and security particularly seriously and we maintain high standards to protect your information. We go to great lengths to detect and prevent any fraud, so you need to prove your identity when you want to withdraw any winnings. These processes are standard in the iGaming industry and requesting verification documents is in no way meant to delay the withdrawal process.
The documents you can use to verify your identity include your national identity document, passport, or driver’s licence. You will also need proof of address such as a utility bill that was sent to your home. Withdrawals will be actioned once these documents have been submitted and verified.
How long does an online casino withdrawal take?
Once your documents have been verified, payment is held for 24 hours before the payments team begins to process it. Your payment will be made to the same account that your deposit was made from. If we are not able to make a payment to the same account, we will use your chosen Preferred Method of Payment and you will receive an email to alert you about the status.
When payment is made, it will take time to clear depending on the method used. eWallets can take 24 to 48 hours to clear, as do credit and debit cards, while a bank account can take up to 5 business days.
BONUSES
In search of information on how the bonuses work? Look no further.
What bonuses does Spin Galaxy offer?
Spin Galaxy offers a generous $1,000 welcome package for new players and this is spread over the first three deposits. The very first deposit is matched with a 100% bonus of up to $200 and to keep you going, there is a 100% match of up to $400 on both the second and third deposits.
We also have a loyalty programme that is level-based and uses a personalised points-earning system. Aside from these advantages, Spin Galaxy also has Daily Deal bonuses and spins for potential spot prizes.
WAGERING REQUIREMENTS
Wagering requirements are part of the Terms and Conditions. This is how they work.
Does Spin Galaxy have a wagering requirement and how does it work?
Wagering requirements are conditions relating to the bonuses that reflect in your Spin Galaxy account that have to be met before a withdrawal can be requested. The Terms and Conditions stipulate how many bets must be placed and to what value. When these have been met your Bonus amount can be transferred to your Cash account and you can continue playing at our online casino for real money.
RESPONSIBLE GAMING
Spin Galaxy supports responsible gaming. See what we have on offer.
Is Spin Galaxy a legal, reputable online casino?
Yes, we are a legal online casino licensed under the Malta Gaming Authority. This means Spin Galaxy is held to high standards and is regularly independently audited to ensure safety, security and fair play.
Does Spin Galaxy support responsible gaming?
There are a variety of support options available for players to have an enjoyable and safe experience. Players can take a break, exclude themselves for six months, place limits on their deposits, or take an online assessment to determine their gaming behaviour and access the necessary tools.
TECHNICAL SUPPORT
If you need technical support or have more questions, please refer to the answers below.
My game isn't loading, what do I do?
The first check is your internet connection as games may lag if the connection is poor. If the game freezes, please log out and log back in. Any winnings that took place during the freeze should still be allocated to you.
Can I contact Spin Galaxy?
If your queries have not been addressed in this section, please contact the support staff via email or start a live chat with them.